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Integrated AI solutions give restaurants more ways to fulfill orders and provide quality service without increasing costs
Our Voice AI solutions are purpose-built to automate drive-thru and phone ordering for restaurants. Using advanced large language models (LLMs), our AI seamlessly integrates with your POS to process 95% of voice-ordering scenarios without human intervention. Choose the perfect solution tailored to your restaurant's unique needs.
Our expertise in menu management and POS integrations means adding voice AI is straightforward, so your staff can focus on more high-value tasks
Advanced upselling suggests the perfect add-on item based on the customer’s order and items with higher conversion rates, giving brands a reliable way to increase ticket size
Interpret vague requests and modifications with support for multiple languages to expand your reach and allow customers to order as they normally would
For phone orders, customers can be driven to the right link to securely pay, adding another layer of convenience to make ordering even faster
Restaurants get the same reliable customer service and 24/7 support to answer questions, resolve issues, and keep operations running smoothly.
Voice AI refers to artificial intelligence systems that use voice recognition and LLMs to interact with people. These solutions integrate with a restaurant's existing tech stack, including the POS and online ordering platforms. It uses advanced natural language processing and large language models (LLMs) to understand and respond to customer orders, eliminating the need for human intervention.
When an order is placed via our phone or drive-thru our voice AI solution accurately captures their request and sends the relevant order information to the kitchen.
With ongoing labor challenges and digital becoming the preferred way to order for many consumers, voice AI has become a critical tool for restaurants. By automating phone and drive-thru orders, it helps control costs and improve the customer experience. For example, a fast-casual chain struggling with a 20% increase in labor costs can deploy voice AI to automate order taking, reducing the need for additional staff while maintaining order accuracy and speed of service.
Our voice AI system is built from the ground up using the latest large language model (LLM) technology popularized by AI companies like OpenAI. Other solutions on the market use older technology, such as Natural Language Processing (NLP) and Natural Language Understanding (NLU) systems, which aren’t as flexible or scalable. With hundreds of successful deployments under our belt, plus active integrations with most POS providers, our team makes it easy to deploy voice AI technology in your restaurants.
Our solution offloads the need for an employee to handle order taking freeing up your staff to focus on more important tasks such as order prep and in-store customer service. Voice AI also eliminates the need to overstaff during busy times. For restaurants that are short-staffed, voice AI enables them to operate at a much higher capacity than they normally would.
For brands already using Checkmate, voice AI integrates directly with your existing menu and POS. Seamlessly pull live menus, see updates, and know when an item has been added or removed, ensuring customers always get up-to-the-minute accurate information. We also integrate with Doorash Drive and Uber Direct, so you can support first-party delivery using third-party couriers.
Because we leverage LLMs, our solution can easily understand vague requests (ex: “I want the spiciest flavor”) and accurately record the order. Our voice AI solutions understand general descriptions without further context, eliminating scenarios where the ordering process is slow, customers get frustrated, and conversion rates suffer.
Typically it takes 2 to 4 weeks, depending on menu complexity and structure. For simpler scenarios, we can get you up and running in just a few days.
Whether you want to get started quickly or you need a custom solution, we can help. Set up a call to see how we can support your restaurants.
Copyright ©2024 Checkmate. All rights reserved.