Covid-19 dramatically accelerated changes in customers' ordering behaviors, catching many restaurants off-guard. Suddenly, takeout and delivery were critical to a restaurant's survival, not simply an additional stream of revenue. While many patrons are starting to return to on-site dining and the industry as a whole is on the road to recovery, online ordering is here to stay.
Here are six steps to ensure your takeout and delivery business continues to thrive.
For a great resource on a modern approach to restaurant customer service, check out this article from our partner Toast - The New Steps of Service